SOURCE METHODOLOGY

Important support information should be traceable to the authority responsible for it.

Aurora does not treat a search result, copied directory or old phone number as enough evidence for a safety-critical support route. Published resources carry responsible-source context and a review window.

Establish responsibility

Identify the government body, statutory authority, service operator or other responsible source for the support route.

Check purpose and geography

Confirm what the service is for and whether it is national, state, district, city, commissionerate or otherwise local.

Record review evidence

Keep the source title, authority, source URL, verification date and next-review date with the resource record.

Withhold when uncertain

If currentness, responsibility or geographic coverage cannot be established confidently, keep the broader verified route instead of guessing.

WHAT USERS CAN CHECK

Source transparency lives with the service.

Who operates or is responsible for the service
What Aurora says the service is for
The official source used to establish the contact
When Aurora last checked the record and when it is due for review

WHAT AURORA AVOIDS

False precision is also a safety problem.

Guessing a local number because a nearby city publishes one
Promoting a volatile named-official contact as a durable service route
Claiming a service language without responsible-source confirmation
Keeping an expired or withdrawn resource public simply because it used to work

FRESHNESS

Verified does not mean permanent.

A published support resource remains eligible only while its status and review window permit publication. Records that require re-checking should be withheld until the responsible source can be established again.

Localisation should add precision only when the evidence supports it; otherwise Aurora retains the current broader route.