INDIA · FIND THE RIGHT NEXT STEP
You do not need to know the name of a service or decide what to call the situation. Explore the option that feels closest and see trusted routes before deciding what you want to do.
START WITH WHAT IS HAPPENING
You do not need to diagnose the problem or know which organisation to contact. Read as much or as little as you need before choosing a next step.
You do not need to decide what to call the situation before getting urgent help.
What you can do now: If someone may be seriously hurt, violence is happening, or you cannot stay safely where you are, use an emergency route now.
Getting urgent help now does not stop you from exploring other support later.
You can explore support without deciding whether what happened was abuse, harassment, a crime, or something else.
What you can do now: Choose what would help most right now: someone to talk to, protection, legal information, or help with something that happened online.
Reading an option does not commit you to reporting, medical care, legal action or telling someone else.
You may want someone to listen before deciding whether you want to do anything else.
What you can do now: Look for a service that can listen, explain your options or connect you with further support.
Aurora separates emergency routes from services intended for conversation, counselling or ongoing support.
You can support someone without taking control away from them. What helps most depends on whether anyone is in immediate danger and whether the person is a child or an adult.
What you can do now: If there may be immediate danger, start with emergency help. Otherwise, explore the closest support option and involve the person in decisions wherever it is safe to do so.
When a child may be at risk, or there is immediate danger, different safeguarding responsibilities can apply.
You can look around privately before contacting anyone.
What you can do now: Compare what each service is for, who runs it and how to reach it. You can decide later whether you want to act.
You do not need an Aurora account to read essential support information.
QUICK ANSWERS
These answers explain how Aurora works and where to start. They do not replace the service details and source information shown below.
If someone may be in immediate danger or needs urgent police, fire, rescue or medical assistance, use 112, India's Emergency Response Support System. Aurora links to the responsible government source and does not place or record the call.
Yes. Aurora's essential support information can be read without creating an account. You can compare services, check the responsible authority and leave without submitting your story to Aurora.
Aurora publishes a support route only when it can establish who operates it, what it is for, where it applies and a current responsible source. Each published resource carries a verification date and a next-review date.
No. Aurora helps people understand options and find appropriate services. It is not itself an emergency, medical, psychological or legal service.
Yes. Aurora maintains separate State and Union Territory pages so local routes can be distinguished from national services. Local coverage is shown only where the responsible source makes that coverage clear.
NATIONAL SUPPORT
If there may be immediate danger, call 112. Otherwise, compare the services below and choose the one that best fits what you need now.
Pan-India emergency response for police, fire and rescue, health and other urgent assistance.
If danger may be immediate: this is an emergency route. A phone action opens your device's dialler; Aurora does not place or record the call.
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You can still cancel before the call connects.
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
Dedicated child-protection helpline integrated with ERSS 112 and state/district child-protection systems.
Read these details before deciding. Opening a number or external service does not send your story to Aurora or create an Aurora account.
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
Toll-free support and information for women in distress, including connection to emergency services, One Stop Centres, legal support and psycho-social counselling.
Read these details before deciding. Opening a number or external service does not send your story to Aurora or create an Aurora account.
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
The Ministry states that 181 is operational in all States/UTs except West Bengal as of the verification date.
National tele-mental-health support under the National Mental Health Programme.
Read these details before deciding. Opening a number or external service does not send your story to Aurora or create an Aurora account.
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
Toll-free national legal-aid helpline for eligible people seeking legal advice and assistance.
Read these details before deciding. Opening a number or external service does not send your story to Aurora or create an Aurora account.
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
Immediate reporting route for cyber financial fraud, with the national reporting portal also supporting cybercrime complaints including offences affecting women and children.
Read these details before deciding. Opening a number or external service does not send your story to Aurora or create an Aurora account.
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
WHY YOU CAN CHECK OUR SOURCES
We publish a support contact only when we can establish who is responsible for it, what it is for and where it applies.
If a contact becomes outdated, withdrawn or uncertain, it is withheld until it can be checked again. We do not guess emergency numbers or local coverage.