LANGUAGE & ACCESS
Designed for the local context
Primary presentation languages: Bengali, English, Hindi.
Aurora only states a helpline's spoken-language availability when the responsible authority confirms it.
INDIA · WEST BENGAL
West Bengal support that distinguishes Kolkata from the rest of the state.
West Bengal does not operate as one undifferentiated police jurisdiction. Aurora keeps statewide routes visible while making Kolkata Police-specific options explicit when they are genuinely local to the city.
LOCAL CONTEXT
How support works in West Bengal
West Bengal has a meaningful policing boundary that users should not have to understand on their own: Kolkata Police serves the Kolkata commissionerate while West Bengal Police and district or commissionerate units serve the rest of the state. Aurora therefore shows statewide routes first and labels Kolkata-only services explicitly.
ROUTING
What is different here
For immediate danger anywhere in the state, use 112.
Inside Kolkata Police jurisdiction, city-specific routes such as Kolkata Police's 24×7 cyber helpline can be useful; they are not presented as statewide services.
Outside Kolkata, district and commissionerate police contacts differ. Aurora can progressively surface a local police station, women help desk or cyber cell after the user's district is known and the source is current.
TRUST BOUNDARY
What Aurora will not assume
Aurora will not assume that a Kolkata contact serves Howrah, Siliguri, Asansol, Darjeeling or another district simply because all are in West Bengal.
Bengali-first presentation is a localisation target, but spoken-language availability for individual services is stated only when the responsible authority confirms it.
SUPPORT OPTIONS
West Bengal support routes
Statewide contacts come first. Kolkata-specific services are labelled as such so someone in another district is not sent to the wrong local authority.
6 services shown
West Bengal Emergency Response Support System
Use 112 when there is immediate danger to life, violence or a threat of violence, a crime happening now, or another situation requiring immediate police action.
If danger may be immediate: this is an emergency route. A phone action opens your device's dialler; Aurora does not place or record the call.
EmergencyCall 112Emergency response
What happens if I choose this?
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You can still cancel before the call connects.
West Bengal Police emergency guidanceOpen West Bengal Police emergency guidance ↗
What happens if I choose this?
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
For non-emergency police help, West Bengal Police advises contacting the relevant police station directly.
Information sourceCheck official source ↗
West Bengal Women Help Line
West Bengal Police lists 1091 as the women help line. It is separate from 112, which should be used where there is immediate danger or urgent police action is required.
Read these details before deciding. Opening a number or external service does not send your story to Aurora or create an Aurora account.
Women Help LineCall 1091
What happens if I choose this?
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
West Bengal Police emergency helplinesOpen West Bengal Police emergency helplines ↗
What happens if I choose this?
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
Aurora does not assume 1091 replaces 112 for immediate danger.
Information sourceCheck official source ↗
Child Help Line
Use 1098 for child-protection concerns. West Bengal Police lists the number, and the Government of West Bengal directs child-protection concerns such as abuse, trafficking, child marriage or violence to Childline, police or local child-protection authorities.
Read these details before deciding. Opening a number or external service does not send your story to Aurora or create an Aurora account.
Child Help LineCall 1098
What happens if I choose this?
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
West Bengal Police helplinesOpen West Bengal Police helplines ↗
What happens if I choose this?
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
If a child is in immediate danger, use 112 rather than waiting on a non-emergency pathway.
Information sourceCheck official source ↗
Cyber Crime Helpline
West Bengal Police lists 1930 for cybercrime reporting. District police sites also publish local cyber cells, but Aurora keeps 1930 as the statewide first route until a user's district is known.
Read these details before deciding. Opening a number or external service does not send your story to Aurora or create an Aurora account.
Cyber CrimeCall 1930
What happens if I choose this?
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
West Bengal Police helplinesOpen West Bengal Police helplines ↗
What happens if I choose this?
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
District cybercrime contacts can be more specific, but Aurora will only surface them after the user's district is known and the local source is current.
Information sourceCheck official source ↗
Legal Aid Helpline
West Bengal State Legal Services Authority states that its former 1800 helpline has been discontinued and that NALSA's 15100 helpline operates 24×7.
Read these details before deciding. Opening a number or external service does not send your story to Aurora or create an Aurora account.
Legal AidCall 1510024×7 according to WBSLSA notice
What happens if I choose this?
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
WBSLSA noticeOpen WBSLSA notice ↗
What happens if I choose this?
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
Information sourceCheck official source ↗
Kolkata Police 24×7 Cyber Help Line
For users inside Kolkata Police jurisdiction, Kolkata Police publishes a dedicated 24×7 cyber helpline in addition to the national 1930 route.
Read these details before deciding. Opening a number or external service does not send your story to Aurora or create an Aurora account.
Kolkata Police Cyber Help LineCall 1800 345 006624×7
What happens if I choose this?
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
National Cyber Crime HelplineCall 1930
What happens if I choose this?
Your device opens its phone dialler with this number ready. Aurora does not place, listen to or record the call. You decide whether to continue.
Kolkata Police cybercrime guidanceOpen Kolkata Police cybercrime guidance ↗
What happens if I choose this?
The official service website opens in a new tab. Aurora does not send your story, account details or support choices with you.
This is a Kolkata-specific route. Aurora should not present it as the default cyber route for the whole of West Bengal.
Information sourceCheck official source ↗